Frequently Asked Questions - SchweserPro™ Question Bank

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1. My "OK" button is turned off.
2. How do I register my SchweserPro CD?
3. I installed the SchweserPro software on two computers using the CD. I am now receiving a "SchweserPro Access Denied: Key exceeded the maximum number of installations" error.
4. I am receiving an "Init" error when using the SchweserPro CD.
5. I am receiving a TCP/IP Error.
6. Can I save my SchweserPro CD /download to a flash drive?
7. I am receiving a "No Internet Connection Found" error message.
8. Are updates for SchweserPro™ Question Bank posted somewhere?

1. My "OK" button is turned off.
   Kaplan Schweser's registration system is case sensitive so please capitalize letters where appropriate and eliminate spaces. If the key is entered correctly, the "OK" button will become active. If you feel you are entering the correct and most current username and password and you are still not able to click on the OK button and you are using a work PC, your Company’s firewall may be preventing you from properly registering your CD. Please check with your IT Department to determine if you have permission to install this product to your PC.

2. How do I register my SchweserPro CD?
   Your SchweserPro CD automatically registers when you enter in the CD for the first time. This is how it works:

   1. When you install your CD, it asks you if you want to "RUN" or "SAVE", if you click save and follow all of the instructions, you should get to the next point.
   2. When you enter in your Username, password and registration key, our program looks to see if you're connected to the internet. If you are connected, your PC will automatically connect to our server and register the CD on your online account information.

3. I installed the SchweserPro software on two computers using the CD. I am now receiving a "SchweserPro Access Denied: Key exceeded the maximum number of installations" error.
   Due to copyright, the purchaser is allowed two installations of the SchweserPro software on their own computers (e.g. one PC or one laptop or one work computer and one personal computer). Shared use of SchweserPro™ Question Bank software is prohibited. Kaplan Schweser will only support registered purchases of these products directly from Kaplan Schweser or from an authorized distributor. Kaplan Schweser's products are intended for personal use only unless specifically approved in writing by Kaplan Schweser.
   
   Customers may also switch to the SchweserPro Online version if more than two installations are desired. The Online version will allow the purchaser to access their SchweserPro from multiple computers. Sharing or selling Online Access is prohibited. All Online Access is non-transferable. If the purchaser wishes to switch to the SchweserPro Online version, please complete the Tech Support form.

4. I am receiving an "Init" error when using the SchweserPro CD.
   Software installed on the computer in use conflicts with Kaplan Schweser software. In most cases the firewall that is installed on your PC is preventing the SchweserPro CD from downloading properly. Please disable your firewall during the download process. If you are using a work PC you may need to contact your IT Administrator for permission. If this is a personal PC that may also be used for work purposes, you may be connecting through a Proxy Server. If that is the case you will need to do the following:

   1. Open Internet Explorer.

   2. Click Tools > Internet Options > Connections Tab > LAN Settings button > Proxy Server heading, check "Bypass proxy server for local address"

5. I am receiving a TCP/IP Error on my work PC.
   If the computer in use has a firewall, allow the following executables access in-bound and out-bound:

   • mysqld.exe
   • apache.exe
   • mysqladmin.exe
   • schweserpro.exe

   There should be a firewall application list that you can allow these executables access. If you have any questions about the firewall or adding the applications, please to speak with your company's system administrator or IT staff.

6. Can I save my SchweserPro CD/Download to a flash drive?
   Our SchweserPro CD and Download will not allow customers to download the program onto a flash drive. The file that would save to a flash drive will not properly save due to the security on this product. Please follow the download instructions that accompany the SchweserPro CD and Download.
    
7. I am receiving a "No Internet Connection Found" error message.
   SchweserPro requires you to have full administrative rights on your PC. If you are using a work PC, you will need to work with your IT department, as this message is typically due to a firewall problem. You may also need to check the following: Internet Explorer > Tools > Internet Options > Connections > LAN Settings… > uncheck "Use Proxy Server…", put in address www.schweser.com and port number 443. If you are using a personal PC that may connect into your work's server, please go to Internet Explorer > Tools > Internet Options > Connections > LAN Settings > make sure to check and mark "Bypass proxy server for local address".
    
8. Are updates for SchweserPro™ Question Bank posted somewhere?
   Any errors found in SchweserPro are updated immediately therefore if you have the online version you are always seeing the most updated version of SchweserPro. If you have the download version or the CD version we recommend that you update SchweserPro weekly so you always have the most updated version of SchweserPro. To update SchweserPro simply click on the "Update SchweserPro" link from the left hand menu of SchweserPro and then from the next screen click on the "SchweserPro Live Update" button which will download the updates via the internet. Performing this process weekly will allow you to always have the most current and updated version of SchweserPro.