Frequently Asked Questions - SchweserPro™ QBank

• CFA (Chartered Financial Analyst)
  • General Product Related Questions
  • Product Availability
  • SchweserPro™ QBank
  • CFA Program Information
  • CFA Exam Preparation
  • WindsorWeek™

1. How do I register my SchweserPro CD?
2. My "OK" button is not clickable during QBank registration.
3. I am receiving a "SchweserPro Access Denied: Key exceeded the maximum number of installations" error.
4. Can I save my SchweserPro CD/Download to a flash drive?
5. I am receiving a "No Internet Connection Found" error message.
6. Are updates for SchweserPro™ Question Bank posted somewhere?

1. How do I register my SchweserPro CD?
   Your SchweserPro CD automatically registers when you enter in the CD for the first time. When you install your CD, simply follow the onscreen instructions. When you enter in your username, password and registration key, our program looks to see if you're connected to the internet. If you are connected, your PC will automatically connect to our server and register the CD on your online account information.
    
2. My "OK" button is not clickable during QBank registration.
   Schweser's registration can have this issue if an extra space is copied and pasted with the registration key. If the key is entered correctly, the "OK" button will become active.
    
3. I am receiving a "SchweserPro Access Denied: Key exceeded the maximum number of installations" error.
   Due to copyright, the purchaser is allowed two installations of the SchweserPro software on their own computers (e.g. one PC or one laptop or one work computer and one personal computer). Shared use of SchweserPro Question Bank software is prohibited. Kaplan Schweser will only support registered purchases of these products directly from Kaplan Schweser or from an authorized distributor. Kaplan Schweser's products are intended for personal use only unless specifically approved in writing by Kaplan Schweser.
   
   Customers may also switch to the SchweserPro Online version if more than two installations are desired. The Online version will allow the purchaser to access their SchweserPro from multiple computers. Sharing or selling Online Access is prohibited. All Online Access is non-transferable. If the purchaser wishes to switch to the SchweserPro Online version, please contact Technical Support. Tech Support form.
    
4. Can I save my SchweserPro CD/Download to a flash drive?
   Our SchweserPro CD and Download will not allow customers to download the program onto a flash drive. The file that would save to a flash drive will not properly save due to the security on this product. Please follow the download instructions that accompany the SchweserPro CD and Download.
    
5. I am receiving a "No Internet Connection Found" error message.
   SchweserPro requires you to have full administrative rights on your PC. If you are using a work PC, you will need to work with your IT department, as this message is typically due to a firewall problem. You may also need to check the following: Internet Explorer > Tools > Internet Options > Connections > LAN Settings… > uncheck "Use Proxy Server…", put in address www.schweser.com and port number 443. If you are using a personal PC that may connect into your work's server, please go to Internet Explorer > Tools > Internet Options > Connections > LAN Settings > make sure to check and mark "Bypass proxy server for local address".
    
6. Are updates for SchweserPro™ Question Bank posted somewhere?
   Any errors found in SchweserPro are updated immediately therefore if you have the online version you are always seeing the most updated version of SchweserPro. If you have the download version or the CD version we recommend that you update SchweserPro weekly so you always have the most updated version of SchweserPro. To update SchweserPro simply click on the "Update SchweserPro" link from the left hand menu of SchweserPro and then from the next screen click on the "SchweserPro Live Update" button which will download the updates via the internet. Performing this process weekly will allow you to always have the most current and updated version of SchweserPro.