Certificate and CPE Programs

Frequently Asked Questions - SuperChat Online Seminars

  1. What are the general requirements for viewing a Kaplan Schweser Webcast?
  2. I cannot get into the session. I can get to the launch page, I click Shockwave or Flash and nothing happens.
  3. I'm not getting video.
  4. Audio is not working.
  5. Video seems to slow down/delay increases.
  1. What are the general requirements for viewing a Kaplan Schweser Webcast?
    SuperChat is the technology used for delivering our Online Classes (webcasts), including: Online Seminars, Final Review Workshops, Multi-Weekend Online Program, and Kickoff Seminars.
    1. Make sure you have the latest Shockwave and Flash player. These are available as a free download at www.adobe.com.
    2. Windows Media Player 10 or higher is recommended. Please download this at www.microsoft.com if you don't already have it.
  2. I cannot get into the session. I can get to the launch page, I click Shockwave or Flash and nothing happens.
    Deleting cookies and temporary internet files before you enter the session is recommended. Do this by opening Internet Explorer clicking on Tools / Internet Options / General Tab. Click on the Delete Cookies button and the Delete Files button.

    I.E. General Options Tab - Delete Cookies and Delete Files Image

    For IE 7.0 please click on Tools / Internet Options / General Tab click on Delete > Delete Cookies

    I.E. 7 General Options Tab - Delete and Delete Cookies Image

    Make sure all pop-up blockers are turned off.
     
  3. I'm not getting video.
    • I have a black screen.
    • The stream will show up shortly…Please be patient.
    • I have a Grayed out screen.
    • If you are not getting video there could be a number of reasons. Use this as a starting point.
    Media Player 10.0
    • Open your Windows Media Player and click on Tools | Options | Network Tab. Uncheck the UDP box in the streaming protocols section. Also in the Streaming proxy settings, select Configure and set all of the options to Autodetect as listed below.

    Media Player 10 - Network Options Example Image

     

    Media Player 11.0
    • Open your Windows Media Player and click on Now Playing | More Options | Network Tab. Uncheck the UDP box in the streaming protocols section. Also in the Streaming proxy settings, select Configure and set all of the options to Autodetect as listed below.

    Media Player 11 - Network Options Example Image

    • Deleting cookies and temporary internet files before you enter the session is recommended. Do this by opening Internet Explorer clicking on Tools>Internet Options>General Tab. Click on the Delete Cookies button and the Delete Files button.

    I.E. General Options Tab - Delete Cookies and Delete Files Image

    For IE 7.0 please click on Tools / Internet Options / General Tab click on Delete > Delete Cookies

    I.E. 7 General Options Tab - Delete Cookies and Delete Files Image


     
  4. Audio is not working.
    If you are getting video but no audio you need to open your audio control panel and turn up the WAV fader, the master fader, and make sure nothing is muted. Also check that your speakers are turned on and turned up.
     
  5. Video seems to slow down/delay increases.
    Right click on the video window. Select stop. Right click again on the video window and select Play/Pause. You may even want to get in the habit of doing this during the breaks just to refresh your video stream and have the least amount of stream delay.
     

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Kaplan Schweser is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaint regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417.
Website: www.nasba.org 		  Kaplan Schweser is registered with the National Association of State Boards of Accountancy (NASBA) as a Quality Assurance Service sponsor of continuing professional education. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417.
Website: www.nasba.org