Refund / Cancellation / Product Return Policy
Purchases of product packages, downloads, eBooks, electronic and online products/services, extended online access and previous year sales are final and non-refundable. Cancellation or Return of any individual component contained within a product package will require the remaining items to be charged at full retail value plus a $20 administrative fee. All associated shipment costs, including duties, customs and/or brokerage fees, are non-refundable and are the responsibility of the customer.
Audio, Video and CD-ROM Software may be returned provided that the product is unopened and in its original packaging and shrink-wrap. Returns will be accepted within 14 days of the date you receive your order. NO returns will be accepted less than 30 days prior to the exam, regardless of when the order was received. All returns are subject to a restocking fee (the restocking fee will be 10% of retail price up to $50 maximum). Defective materials may be exchanged for the same product within 90 days of receipt of order.
Returns of paper-based materials (books or flashcards) will be accepted within 14 days of the date you receive your order. NO returns will be accepted less than 30 days prior to the exam, regardless of when the order was received. All returns are subject to a restocking fee (the restocking fee will be 10% of retail price up to $50 maximum). The materials must be returned in original, like-new, resalable condition and in the original packaging and/or shrink-wrap in order to be considered for a refund.
Requests for orders to be cancelled after they are processed will result in the refund being less a 10% restocking fee up to $50 maximum. If the order has been shipped and is in transit with UPS, the refund amount would be less the shipment costs, in addition to the 10% restocking fee.
You must contact our customer service department via phone, fax or email, to obtain a Return Authorization (RA) number. The box the materials are returned in must be postmarked within 14 days of receipt of the order and you need to write the RA number on the outside of the box. Refunds will be issued to the original payment method within 30-45 business days after the return is received.
Please return the materials, along with a copy of the original invoice and return authorization number to:
Attn: Product Returns
Kaplan Distribution Center
901 Bilter Rd Suite 150
Aurora, IL 60502
Program Cancellation / Refund Policy (In-Class and Online)
Refunds will be issued, less a $50 processing fee, if the cancellation request is provided in writing via email or fax to Kaplan Schweser 30 days in advance of the seminar/program start date. No refunds can be granted if cancellation occurs less than 30 days prior to the seminar/program start date, or if a registrant fails to attend.
For more information regarding administrative policies such as complaint and refund, please contact our offices at 608-779-5599 (International) 888-325-5072 (U.S. & Canada).
Live Mock Exam Cancellation & Return Policy
No refunds will be made for the Live Mock Exam less than 30 days prior to the event.
If you will be unable to attend the Live Mock Exam, please contact customer service immediately at email@example.com or call (888) 325-5072 (U.S.) or +1 (608) 779-5599 (International), option 3, in order to change your registration to the Schweser Online Mock Exam.
Exchange of the Live Mock Exam for the Online Mock Exam will be permitted up to 5 business days prior to the event. After that date, failure to show up by the start of the Schweser Live Mock Exam will forfeit any right to this product.
Online Product Cancellation / Refund Policy
Cancellation requests for SchweserPro™ - Online Version will be accepted within the first 10 days of online access being granted.
Refunds will be issued, less a 10% administrative fee and the amount of the refund may be prorated as determined based on amount of usage of online resources. After the expiration of this 10 day period, no refunds will be granted. No cancellation requests will be accepted less than 30 days prior to the exam, regardless of when online access was granted.
Purchases of SchweserPro™ Download, eBooks, and Online Exams are final and non-refundable.
Discount / Refund Policy
Requests for discounts/refunds will be accepted within 30 days of the date your order is processed for fulfillment. We are unable to honor discounts and issue refunds for orders processed beyond that time frame. Discounted pricing cannot be combined with any other offers, discounts, or promotions. We reserve the right to correct any incorrect charges that might have occurred to orders.
Please Note: Terms and Conditions are subject to change without notice, please review periodically.
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