|Customer Service||Technical Support|
8 am – 7 pm ET Monday – Thursday
8 am – 6 pm ET Friday
8 am – 10 pm ET Monday – Friday
All emails will be answered within 24 hours including weekends.
Please note that after hours support is available by emailing firstname.lastname@example.org.
Emails will be responded to within 24 hours.
Please view the common questions below before sending a request.
||At least 500Mhz Intel Pentium/Celeron Family or AMD K6/Athlon/Duron Family or compatible||256 MB RAM|
|Broadband (cable/DSL/T-1), Download speed 500K +||
- Enter your username and password.
- Click "Log In".
- If a security warning pops up, click "Yes".
- On the left hand side menu bar, click Online Access.
- The first time you log in you will see the Terms & Conditions.
- Read the Terms & Conditions and click "I Agree".
- You should now be in the Online Access home.
Forgotten your username or password? You can have them emailed to you.
- Log in with the Username and Password supplied to you.
- You will be brought to the products page.
- Scroll down until you see "Additional Info" on the left hand side menu bar.
- From the drop down select "My Account".
- You can now change your password and click "Update Account".
Kaplan Schweser's registration system is case sensitive so please capitalize letters where appropriate and eliminate spaces. Sometimes a space is captured when cutting and pasting so try typing the username and password.
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