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Customer Service
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Technical Support
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8 am – 7 pm ET Monday – Thursday
8 am – 6 pm ET Friday
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8 am – 8 pm ET Monday – Thursday
8 am – 6 pm ET Friday
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Please note that after hours support is available by emailing schweser@kaplan.com.
Emails will be responded to within 24 hours.
 SchweserPro™ QBank CD and Download Update
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We are extending the access for the 2010 CFA Level 1 SchweserPro QBank CD/Download products until the end of December 2010. You will need to download the SchweserPro QBank Patch listed below in order to access your SchweserPro QBank CD/Download products after June 30th, 2010.
Instructions: When the download begins, click on Run. After the patch installation is complete, you will need to restart your computer before the patch will take effect.
If you have any questions, please submit a support request below or call us at 888-325-5072, option 4.
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Please view the common questions below before sending a request.
| Operating System |
Processor |
RAM |
- Windows Vista
- Windows XP
(with Service Pack 2)
- Windows 2000
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At least 500Mhz Intel Pentium/Celeron Family or AMD K6/Athlon/Duron Family or compatible |
256 MB RAM |
| Software |
Connectivity |
Display |
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Broadband (cable/DSL/T-1), Download speed 500K + |
- 800 x 600
minimum
- 1024 x 768
recommended
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- Enter your username and password.
- Click "Log In".
- If a security warning pops up, click "Yes".
- On the left hand side menu bar, click Online Access.
- The first time you log in you will see the Terms & Conditions.
- Read the Terms & Conditions and click "I Agree".
- You should now be in the Online Access home.
Forgotten your username or password? You can have them emailed to you.
- Log in with the Username and Password supplied to you.
- You will be brought to the products page.
- Scroll down until you see "Additional Info" on the left hand side menu bar.
- From the drop down select "My Account".
- You can now change your password and click "Update Account".
Kaplan Schweser's registration system is case sensitive so please capitalize letters where appropriate and eliminate spaces. Sometimes a space is captured when cutting and pasting so try typing the username and password.
Submit Tech Support Request
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Download SchweserPro QBank Patch
