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Product Return Policy
Online materials: Returns of online materials will be accepted within 14 days of online access being granted. Refunds will be issued, less a 10% administrative fee. The amount of the refund may be prorated as determined based on the amount of usage of online resources. After the expiration of this 14-day period, no refunds will be granted. No cancellation requests will be accepted less than 30 days prior to the exam, regardless of when online access was granted.
Downloads and eBooks: Purchases of downloads (e.g., MP3 audio courses) and eBooks are final and non-refundable.
Print materials: Returns of print materials will be accepted within 14 days of the delivery date. No returns will be accepted less than 30 days prior to the exam date, regardless of when the order was delivered. All returns are subject to a restocking fee (10% of retail price up to $50 maximum). Materials must be returned in like-new, resalable condition in order to be considered for a refund.
Cancellation or return of any individual component contained within a product package will require the remaining items to be charged at full retail value plus a $20 administrative fee. All associated shipment costs, including duties, customs and/or brokerage fees, are non-refundable and are the responsibility of the customer.
Requests for orders to be canceled after processing will result in the refund being less a 10% restocking fee up to $50 maximum. If the order has been shipped, the refund amount will be less the shipment costs, in addition to the 10% restocking fee, once the order has been returned.
You must contact our Student Support Department via phone (888.325.5072 [U.S. & Canada] or +1 608.779.8327 [international]), or email staff@kaplan.com, to obtain a Return Authorization (RA) number to include with items being returned. Refunds will be issued to the original payment method within 30 business days after the return is received.
Please return the materials, along with a copy of the original invoice and return authorization number, to:
Lakeside Book Company-Returns
Attn: Returns
677 Brighton Beach Road
Menasha, WI 54952
In-Person Class Return Policy
Refunds will be issued for in-person classes, less a $50 processing fee, if the cancellation request is received by Kaplan Schweser 30 days in advance of the program/review start date. No refunds can be granted if cancellation occurs less than 30 days prior to the program/review start date or if a registrant fails to attend.
For more information regarding administrative policies such as complaints and refunds, please contact our offices at 888.325.5072 (U.S. & Canada) or +1 608.779.8327 (international).
Discount / Refund Policy
Requests for discounts/refunds will be considered within 30 days of the date your order is processed for fulfillment. We are unable to honor discounts or issue refunds for orders processed beyond that time frame. Discounted pricing may not be combined with any other offers, discounts, or promotions. Shipping costs are nonrefundable.
Please Note: Terms and Conditions are subject to change without notice. Please review periodically.
