Tech Support - Kaplan Schweser

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Technical Support Schedule

8:00 am–10:00 pm ET, Monday–Thursday
8:00 am–9:30 pm ET, Friday
Email: online@schweser.com
Phone: 888.325.5072 (U.S.) or +1 608.779.8327 (Int’l.), option 2

After-hours support is available by submitting a Tech Support Contact form or by emailing online@schweser.com. Requests will be responded to within 24 hours.

Technical Requirements

Kaplan makes every attempt to make our websites and products mobile- and tablet-friendly. However, not all features are compatible with all tablets and phones.

When working on regulated course materials, we recommend using a Windows- or Mac-based desktop or laptop computer.
We recommend the use of Windows 7-11 or macOS 10.9 or later operating systems.
We recommend the use of current Chrome, Firefox, or Safari browsers. We also support Microsoft Edge.
For business customers, please verify the browser choice and use with your manager or IT department.
We recommend online learners have at least a 2Mbps connection.

Live Online Class FAQs

Chrome:

Open Chrome and navigate to a website away from Kaplan Real Estate Education (such as google.com).
On your browser toolbar, click the Chrome menu at the top right.
Click Settings > Advanced > Privacy and security > Clear browsing data.
Next to “Time Range” choose All time.
Ensure that the only two items that have check marks next to them are “Cookies and other site data” and “Cached images and files.”
Click Clear data.

Close Chrome to complete the process.

Open Chrome and log back in.

Firefox:

Navigate to a website away from Kaplan Schweser (such as google.com).
Click the Open menu button, and choose Options.
Select the Advanced panel.
Click on the Network tab.
In the Cached Web Content section, click Clear Now.
Close the about: preferences page. Any changes you’ve made will automatically be saved.

Important: Close completely out of the browser (Use X in upper corner to close).

Once closed, reopen and log back in.

Safari 8.0+:

Locate the “Settings” Icon.
Within the settings, you will find an option that says “Safari.”
Scroll down until you see the option for “Advanced.”
Then click on where it says “Website Data.”
From here, scroll down and select “Remove all website data.

You may encounter audio/video issues or perhaps an inability to connect to the webpage. Please try the following solutions:

Use one of the other recommended browsers.
Clear your browser’s cache and cookies:
Chrome
Firefox
Microsoft Edge
Safari
If possible, use a wired internet connection.
Try another network connection, such as your phone’s cellular network.
Ensure you’re not using a VPN, proxy server, or network with restrictive firewalls (like a work network). Some public networks found in libraries or airports may also be overly restrictive.
Visit the page in an incognito (Chrome) or private browsing (Firefox) window and be sure you don’t have any browser extensions enable

Not finding what you’re looking for?

Technical Support Schedule

8:00 am–10:00 pm ET, Monday–Thursday
8:00 am–9:30 pm ET, Friday
Email: online@schweser.com
Phone: 888.325.5072 (U.S.) or +1 608.779.8327 (Int’l.), option 2

After-hours support is available by submitting a Tech Support Contact form or by emailing online@schweser.com. Requests will be responded to within 24 hours.

Technical Requirements

Kaplan makes every attempt to make our websites and products mobile- and tablet-friendly. However, not all features are compatible with all tablets and phones.

When working on regulated course materials, we recommend using a Windows- or Mac-based desktop or laptop computer.
We recommend the use of Windows 7-11 or macOS 10.9 or later operating systems.
We recommend the use of current Chrome, Firefox, or Safari browsers. We also support Microsoft Edge.
For business customers, please verify the browser choice and use with your manager or IT department.
We recommend online learners have at least a 2Mbps connection.

Live Online Class FAQs

Chrome:

Open Chrome and navigate to a website away from Kaplan Real Estate Education (such as google.com).
On your browser toolbar, click the Chrome menu at the top right.
Click Settings > Advanced > Privacy and security > Clear browsing data.
Next to “Time Range” choose All time.
Ensure that the only two items that have check marks next to them are “Cookies and other site data” and “Cached images and files.”
Click Clear data.

Close Chrome to complete the process.

Open Chrome and log back in.

Firefox:

Navigate to a website away from Kaplan Schweser (such as google.com).
Click the Open menu button, and choose Options.
Select the Advanced panel.
Click on the Network tab.
In the Cached Web Content section, click Clear Now.
Close the about: preferences page. Any changes you’ve made will automatically be saved.

Important: Close completely out of the browser (Use X in upper corner to close).

Once closed, reopen and log back in.

Safari 8.0+:

Locate the “Settings” Icon.
Within the settings, you will find an option that says “Safari.”
Scroll down until you see the option for “Advanced.”
Then click on where it says “Website Data.”
From here, scroll down and select “Remove all website data.

You may encounter audio/video issues or perhaps an inability to connect to the webpage. Please try the following solutions:

Use one of the other recommended browsers.
Clear your browser’s cache and cookies:
Chrome
Firefox
Microsoft Edge
Safari
If possible, use a wired internet connection.
Try another network connection, such as your phone’s cellular network.
Ensure you’re not using a VPN, proxy server, or network with restrictive firewalls (like a work network). Some public networks found in libraries or airports may also be overly restrictive.
Visit the page in an incognito (Chrome) or private browsing (Firefox) window and be sure you don’t have any browser extensions enable

Technical Support

Need Tech Help? We’re Here for You

Technical Support Schedule

Technical Requirements

What are the system requirements?

Live Online Class FAQs

How do I set up my Zoom account?

Which browser should I use to access my course?

I'm getting an "Unsupported Browser" message on my mobile device

I Got Disconnected From My Event! what Do I Do?

Why Does My Page Keep Freezing/Why is My Material Not Showing?

Why Can't Anyone See/Hear Me?

Why Doesn't the Screen Share Feature Work?

My Connection Isn't Stable, Even With a Recommended Browser. What Now?

Technical Support Schedule

Technical Requirements

What are the system requirements?

Live Online Class FAQs

How do I set up my Zoom account?

Which browser should I use to access my course?

I'm getting an "Unsupported Browser" message on my mobile device

I Got Disconnected From My Event! what Do I Do?

Why Does My Page Keep Freezing/Why is My Material Not Showing?

Why Can't Anyone See/Hear Me?

Why Doesn't the Screen Share Feature Work?

My Connection Isn't Stable, Even With a Recommended Browser. What Now?