Our offices and warehouse will be closed on Monday, July 4th in observance of Independence Day. This may cause a delay in shipping printed materials. Technical Support will be available via email at kfeducation@kaplan.com during business hours. We look forward to serving you when we return Tuesday, July 5th.

Support

Technical Support Schedule

8:00 am–10:00 pm ET, Monday–Thursday
8:00 am–9:30 pm ET, Friday
Email: online@schweser.com
Phone: 888.325.5072 (U.S.) or +1 608.779.8327 (Int’l.), option 2

After-hours support is available by submitting a Tech Support Contact form or by emailing online@schweser.com. Requests will be responded to within 24 hours.

Before Sending a Request

Please review the information below, as well as reviewing our Help page.

Technical Requirements

Kaplan makes every attempt to make our websites and products mobile- and tablet-friendly. However, not all features are compatible with all tablets and phones.

  • When working on regulated course material, we recommend using a Windows- or Mac-based desktop or laptop computer.
  • We recommend the use of Windows 7–10 or macOS 10.9 or later operating systems.
  • We recommend the use of current Chrome, Firefox, or Safari browsers. We also support Internet Explorer 11 and Edge.
  • For business customers, please verify the browser choice and use with your manager or IT department.
  • We recommend online learners have the latest version of Flash (until August 1, 2018), when it will no longer be needed.
  • We recommend online learners have at least a 2MB connection.
Please navigate to this website to install the Temasys plugin on your machine OR forward onto your IT team to install across your company’s network.
We have already begun phasing in this new technology, and all products will be switched over by July 31, 2018. At that time, all live online classes will be delivered via the upgraded HTML5-based technology.

Products impacted: This will impact Live Online classes only.

Select Your Exam to Find the Right Study Options for You.