Technical Support Schedule

8 am–10 pm ET Monday–Thursday
8 am–9 pm ET Friday
Email: online@schweser.com
Phone: 888.325.5072 (U.S.) or +1 608.779.8327 (Int’l.), option 2

After-hours support is available by submitting a Tech Support Contact form or by emailing online@schweser.com. Requests will be responded to within 24 hours.

Before Sending a Request

Please review the information below, as well as reviewing our Help page.

System Requirements

Kaplan makes every attempt to make our websites and products mobile- and tablet-friendly. However, not all features are compatible with all tablets and phones.

  • When working on regulated course material, we recommend using a Windows- or Mac-based desktop or laptop computer.
  • We recommend the use of Windows 7-10 or macOS 10.9 or later operating systems.
  • We recommend the use of current Chrome, Firefox, or Safari browsers. We also support Internet Explorer 11 and Edge.
  • For business customers, please verify the browser choice and use with your manager or IT department.
  • We recommend online learners have the latest version of Flash (until Aug 1st 2018), when it will no longer be needed.
  • We recommend online learners have at least a 2MB connection.