Technical Support Schedule
8 am–10 pm ET Monday–Thursday
8 am–9 pm ET Friday
Phone: 888.325.5072 (U.S.) or +1 608.779.8327 (Int’l.), option 2
After-hours support is available by submitting a Tech Support Contact form or by emailing firstname.lastname@example.org. Requests will be responded to within 24 hours.
Before Sending a Request
Please review the information below, as well as reviewing our Help page.
Kaplan makes every attempt to make our websites and products mobile- and tablet-friendly. However, not all features are compatible with all tablets and phones.
- When working on regulated course material, we recommend using a Windows- or Mac-based desktop or laptop computer.
- We recommend the use of Windows 7-10 or macOS 10.9 or later operating systems.
- We recommend the use of current Chrome, Firefox, or Safari browsers. We also support Internet Explorer 11 and Edge.
- For business customers, please verify the browser choice and use with your manager or IT department.
- We recommend online learners have the latest version of Flash (until Aug 1st 2018), when it will no longer be needed.
- We recommend online learners have at least a 2MB connection.