Support


Technical Support Schedule

8 am–10 pm ET Monday–Thursday
8 am–9 pm ET Friday
Email: online@schweser.com
Phone: 888.325.5072 (U.S.) or +1 608.779.8327 (Int’l.), option 2

After-hours support is available by submitting a Tech Support Contact form or by emailing online@schweser.com. Requests will be responded to within 24 hours.

Before Sending a Request

Please review the information below, as well as reviewing our Help page.

System Requirements

Kaplan makes every attempt to make our websites and products mobile- and tablet-friendly. However, not all features are compatible with all tablets and phones.

  • When working on regulated course material, we recommend using a Windows- or Mac-based desktop or laptop computer.
  • We recommend the use of Windows 7-10 or Mac OS X operating systems. We also support Windows Vista and Windows XP.
  • We recommend the use of Chrome or Firefox browsers. We also support Internet Explorer 8-11. We do not recommend Safari due to limited capabilities with certain features.
  • We recommend online learners have the latest versions of Flash and Java installed.
  • We recommend online learners have at least a 2MB connection.